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Novus MSP
Why did Novus MSP Ltd call in Red Tulip?
- As a managed service provider, Novus spends a lot of time project managing their client through a series of Webex meetings.
- Novus wanted to improve the efficiency and effectiveness of how they run these webex and telephone conference calls.
What services did we provide?
- Red Tulip ran a Business Process Improvement Project which kicked off with a half day training workshop.
- The workshop delivered a practical toolkit which staff could use as a framework for future conference calls.
- Red Tulip monitored progress over a 2 week period before delivering a final report with recommendations.
How has Novus MSP Ltd benefitted?
- The training resulted in better timekeeping and improved focus on the meeting objectives in each Webex.
- Both their clients and staff felt that output from the calls improved significantly.
- In addition to this, by reducing the time spend on calls, Novus MSP experienced a recognisable bottom line saving in costs.